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66% of workers feel they don’t have enough time to complete their work.  At the same time, over the next 60 seconds 98,000 tweets will be sent out, 495,000 Facebook status updates will be made, 510,040 comments will be made on Facebook and an astounding 168 million emails will be sent.  As I am writ

Having read a popular book based on the actual experiences of an employee who works in a five-star hotel in London (some good and some shocking), I thought about my own experiences in the restaurant industry and about the many … Continue reading →

“Everybody gets so much information all day long that they lose their common sense.” -Gertrude Stein, American Writer How do we ever manage to filter the barrage of information that comes at us each day from every direction—blinking computers, vibrating … Continue reading →

“The best preparation for good work tomorrow is to do good work today.” ~Elbert Hubbard Preparation is the essence of workflow. In general, workflow consists of a thoughtful sequence of connected steps. Workflows are viewed as the building block of … Continue reading →

There is something I’ve seen floating on the surface of our businesses today that reminds me of a dangerous path I in particular believe will cannibalize all that we hope to achieve. We, the managers are builders, creators of our … Continue reading →

I have always believed the goal of every company is to continuously improve.  Improvement usually results from changing systems and processes that make people more efficient.  The goal is three-fold. The more efficient you can make everyone… the fewer of … Continue reading →

Habits are hard to break. Why? Because you need to rewire your brain to make it focus on a new activity.  Your brain has gotten comfortable with the old activities in the same way you’ve gotten comfortable with routine tasks.  … Continue reading →