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Bill Quiseng, Chief Experience Officer at billquiseng.com, is a highly sought professional speaker in the areas of customer service, associate engagement and leadership. His blog offers practical tips, insight and inspiration on how to improve your personal delivery of customer service.
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Bill Quiseng Chief Experience Officer at billquiseng.com

English - Business, Marketing, Customer Service
http://billquiseng.wordpress.com
Bill Quiseng · 1W ago

The Customer Service Culture

This is a guest post by fellow customer service advocate, NBRI. Via their tweets and blog posts, I know they share the same passion as I do to help businesses deliver an exceptional customer experience. You can find out more … Continue reading →
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Bill Quiseng · 1M ago

I Know Ritz-Carlton and You’re No Ritz-Carlton

We are Ladies and Gentlemen serving Ladies and Gentlemen. Ritz-Carlton Motto We recently decided to visit a golf resort here in North Michigan. It touted having spent $14 million dollars in renovations. While it is the off-season, as a former … Continue reading →
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Bill Quiseng · 1M ago

I Know Ritz-Carlton and You’re No Ritz-Carlton

We are Ladies and Gentlemen serving Ladies and Gentlemen. Ritz-Carlton Motto We recently decided to visit a golf resort here in North Michigan. It touted having spent $14 million dollars in renovations. While it is the off-season, as a former … Continue reading →
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Bill Quiseng · 1M ago

One Employee Will Kill Your Business and You Won’t Even Know It When it Happens.

The reputation of a thousand years may be determined by the conduct of one hour. Japanese proverb. According to a study conducted by the Rockefeller Corporation of Pittsburgh, 68% of customers stop doing business with a company because of an … Continue reading →
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Bill Quiseng · 1M ago

One Employee Will Kill Your Business and You Won’t Even Know It When it Happens.

The reputation of a thousand years may be determined by the conduct of one hour. Japanese proverb. According to a study conducted by the Rockefeller Corporation of Pittsburgh, 68% of customers stop doing business with a company because of an … Continue reading →
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Bill Quiseng · 2M ago

Do you have a Customer Service Manifesto?

Imagine if you could get each person on your team focused on the same vision and commitment to the delivery of the World’s Best experience for each customer. Your company’s service reputation would be broadcast so loudly by all of … Continue reading →
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Bill Quiseng · 2M ago

Do you have a Customer Service Manifesto?

Imagine if you could get each person on your team focused on the same vision and commitment to the delivery of the World’s Best experience for each customer. Your company’s service reputation would be broadcast so loudly by all of … Continue reading →
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Bill Quiseng · 2M ago

Leadership Mantra for New Managers: Connect. Inspire. Empower.

“How long employees stay at a company, and how productive they are there, is determined by the relationship they have with their immediate supervisor.” Jim Kouzes and Barry Posner, The Leadership Challenge When I served as a hotel GM, I … Continue reading →
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Bill Quiseng · 2M ago

Leadership Mantra for New Managers: Connect. Inspire. Empower.

“How long employees stay at a company, and how productive they are there, is determined by the relationship they have with their immediate supervisor.” Jim Kouzes and Barry Posner, The Leadership Challenge When I served as a hotel GM, I … Continue reading →
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Bill Quiseng · 3M ago

February 14: Customer “Show Your Love” Day

In our personal relationships, while we love those close to us as much everyday, Valentine’s Day gives us an opportunity to express it in a special way. And if you don’t think that it’s important to proclaim “I love you” … Continue reading →
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