Internal Transfer Rates
Coming soon…

Our Sick Hospitals
  We are very lucky here in Australia, we experience some of the best rates of public health in the world. But we have a very sick public hospital system. There have been many horror stories about the problems in the hospitals to the extent that it is safer to be healthy when you get into a hospital [...]

Our Temperamental Computers
You know the feeling, you are staring at the computer and it won’t do what you want it to do. You want to pick the monitor up, shake it and say “Wake up to yourself. You are supposed to make my life easier!” After my experience with Customer Service Experience Part 2, I was ready to [...]

Customer Service Experience Part 2
With the world growing smaller and smaller and with the mobility of our labour force we are using services that are not in the same country that we reside in and without the expected results. I have had a recent problem with my web site. And of course my host is not in Australia. I found [...]

Operations Dashboard for a Matrix Organisation
A dashboard is a set of metrics showing a business’s performance at a particular point in time. The model must be able to roll up and drill down to all levels of line of business, market segments and line items on the profit & loss statement. An operations dashboard is to mitigate risks resulting from decisions in [...]