First Look- Droid Phone by Motorola
I just picked up the Motorola Droid phone from Verizon Wireless the other day, and have started taking a look at the features and benefits that the device has (or doesn’t have) over the iPhone, my current sidearm. My point in writing this is not to compare the phone to the iPhone, but to tell you what I found about t

Small Talk is Big- Overnight Success
Small talk. We think of it as something to avoid, or we glance through it on the way to more important things. And yet, I’ve found it vital to what I’ve accomplished, as a little kindness goes a long way. This is part 8 of the Overnight Success series. If you can’t see the video, click HERE to watch it.

Use When Drowning
Thanks to Shawna Coronado for a laugh. Here’s the video:

Accellerate at the Crossroads
I see brakes everywhere. Racing towards what we could do with all these amazing tools, these powerful collaboration services, these openers of doors, I see people jamming their brakes and looking around in all directions. When you see the crossroads, step on it. What will happen? You could lose control. You might crash. You might smash into someone doing the same thing going the other way. Or you could make it through unscathed, exhilarated, and ready to race into what’s next. Every m

BAM- Customer Service Done Right- Review
I started out in customer service. Lots of people passionate about social media have some customer service in their background. That’s why I really got into Barry Moltz’s and Mary Jane Grinstead’s book BAM!: Delivering Customer Service in a Self-Service World (amazon affiliate link). It’s a very readable book, broken into very useful chunk, with a recurring theme of “bust-a-myth,” ergo the BAM! I highly recommend this book if you’ve got something to do with customer service (Te