I've Had a Change of Heart
Yes, I know. Originally I was in the, "What is Starbucks thinkin'?!?" camp. Starbucks and instant coffee just didn't seem to jive for me. Starbucks was about an experience & I had stuck Via in the same camp as the nasty coffee one finds in hotel rooms. But this past summer my family and I went on a summer

Seeing through New Eyes [again]
This weekend, I had an interesting experience that put my job in a whole new light. Most of my work consists of working with churches to help them understand how they can reach people more effectively. I spend time with senior leadership and run focus groups to find out why people come, what were their first impressions, what made them stick, etc. But this time I was able to experience the role of a new guest firsthand. A close friend of mine decided it was time she started going to church again. Her kids are small and she wanted to instill a strong foundation. It was important to her that she plugged into a church close to her home so there wasn't a "temptation t