ERP Customers Rule OK?
Recently I blogged about how people drive Enterprise Resource Planning (ERP) systems to success. The tools that leverage superior people performance in turn can enhance the business performance of ERP systems in an organisation. The social phenomenon known as social media marketing can play an important part in ERP performance in the future. Let’s see it from the customer / user perspective.The social media marketing ‘Big 4’ of Twitter, Facebook, LinkedIn and You Tube together with blogs, websites and intranet pages offer the following possible benefits for ERP customers / users:• Promoting your site or business • Improved marketing, PR and custo

Out of the Chaos
The social media marketing revolution is rising slowly out of the chaos reigning on sites such as Twitter, Facebook, LinkedIn and YouTube. If you thought the internet was always a minefield of dubious quality resources to help your your business then try these social media sites. Over 300 million subscribers are scrambling about these sites, self educating and doing what the internet never really allowed before. People are talking to each other.And better still their contributions are welcome too. On personal and professional platforms there is openness. There is a huge amount of information available to subscribers and a whole range of subjects. People are connecting with each

Seller Beware!
I was at the back of the queue when they were handing out mobile telephones. In fact, I wasn’t even in the queue... My first one was thrust upon me by a rather insistent Czech lady Martina who told me I had to have it to do my job as a project manager. After a little training and a lot of anxiety I learned how to make and receive calls. Then I worked out how to send text messages. Ten years later I have progressed little.My problem was I didn’t want the mobile phone. I couldn’t see the benefits. I thought it was going to cost me money and a lot of anxiety, especially if I lost it. In this case I had to take it but often in hard sell situations my resistance is total and fo

Time for a change...
I never thought I could be comfortably associated with an industry so littered with stories of failure. ERP (Enterprise Resource Planning) systems have been implemented and supported globally for all sizes of organisations in the public and private sectors. Various pieces of research indicate the satisfaction rates of customers and key users is around the 40% mark. The remainder are not getting the expected value from their ERP systems.Now logically it is possible to achieve satisfaction with ERP systems because 40% of organisations are doing so. So where do organisations go wrong? There are several components to successful ERP systems including: effective leadership and manage

The KMA strategy for dealing with SBs
I had to laugh when I read extracts from Adrian Maile’s book: Secret Habits of Successful Bastards. It’s a self help book for those wishing to be successful but who are too nice. Adrian has many tips on how to be an SB on his LinkedIn group including some of my favourites:• Make mountains out of molehills• Be confrontational• Expect the unachievable• Put people down• Change the rules to suit youNo doubt many of you recognise these characteristics from people you have worked with or worked for in the past. To get to the top it seems you have to trample over everyone in your way, act in a nauseating manner and slide knive