On Bernard Madoff’s Black-Hat Customer Experience Design
Madoff’s trading statements looked like they were printed on an ancient mainframe – because they were. The arcane style served as an aid to the scam, but also provided hints to the scam’s existence. On the basic level, every customer report or invoice needs to report certain  actual details, and to follow certain legal and accounting rules and conventions. In addition, from the product point of view, each statement is also a touchpoint between customer and brand, which can be used to communicate ideas and emotions larger than the mundane details. The statement is sometimes surrounded by extras: envelopes, billing emails and envelo

The Twitter Rules Change to Target “More Followers Fast”
On Oct 15, Twitter added a paragraph to”The Twitter Rules” page, in the “Spam and Abuse” section. The list of factors that Twitter takes into account when determining what conduct is considered to be spamming now includes: Using or promoting third-party sites that claim to get you more followers (such as follower trains, sites promising “more followers fast,” or any other site that offers to automatically add followers to your account). This was posted on Oct 15, though the official date on the “The Twitte