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FMSI VantagePoint · 1W ago

How Financial Institutions Are Learning from Other Retailers

This article originally appeared in Credit Union Today. By Chad Davis Technology is changing the retail consumer service experience as companies like Sprint and Apple are offering customers ...
FMSI VantagePoint · 2W ago

2017 Branch Appointment Study Shows High Consumers Adoption

Customer service expectations for faster and more convenient service is growing. Is your financial institution keeping up? Learn more by downloading our detailed appointment study white pape...
FMSI VantagePoint · 1M ago

Shifting to Tomorrow’s Future Branch

By Chad Davis, Senior Industry Marketing Manager, Financial Services Practice Group, Kronos Branches are in the middle of a significant transitional period. As the need to reduce operating e...
FMSI VantagePoint · 2M ago

Less Than 10% of Mobile Checking Account Applications Are Completed

Recent Javelin research found that today only 8% of successful checking account applications start and finish in a smartphone or tablet. What happens to the abandoned mobile applications?  I...
FMSI VantagePoint · 2M ago

Webinar: Branch of the Future Evaluation

Maximizing the Branch for Today and Tomorrow   Register now for this timely webinar, featuring experts from America First Credit Union and FMSI, a Kronos Company. REGISTER NOW > WEBINAR (two...
FMSI VantagePoint · 10h ago

Excellence through Visibility: Tracking Sales, Service and Productivity in the Lobby

This article originally appeared in Credit Union Times Business intelligence (BI)—obtaining actionable insight from the information credit unions (CUs) already collect and store—is often pre...
FMSI VantagePoint · 2M ago

Viewing Branch Service from the Member’s Perspective

This article was originally published in Credit Union Journal By Meredith Deen, Director, Products & Services for FMSI | A Kronos Company As much as credit unions pride themselves on providi...
FMSI VantagePoint · 3W ago

Omni-Channel Banking in the Branch: Increase Customer Service and Loyalty; Boost Branch Profitability

By Meredith J. Deen, Director Product & Services, Kronos With steadily declining financial institution (FI) branch volumes— documented in FMSI’s Teller Line Study—bank management is often fa...
FMSI VantagePoint · 4M ago

2016 FMSI Operational Excellence Award Winner – West Suburban Bank

FMSI, a Kronos company, and leading workforce optimization solution provider for banks and credit unions, announced today that West Suburban Bank was the 2016 winner of its annual Operationa...
FMSI VantagePoint · 4M ago

FMSI to Host Live Webinar Titled Getting More Out of Branch Staff

FMSI, a Kronos company, and leading retail software provider for banks and credit unions, announced today that it will host a live, complimentary webinar titled “Getting More Out of Branch S...