Cape Town Summer Hot Spots

Why consumers turn to getclosure!

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Compliment of the Week: The Kitchen Studio
The Kitchen Studio,  a leading manufacturer of designer kitchens and bedrooms really knows how to deliver great professional, quality service to their customers. One happy customer tells getclosure of her experience: “I had my study designed and fitted by Conrad from the Kitchen Studio and was very impressed with the prompt and efficient service. The cupboards were delivered as promised and the fitter came in and fitted everything within two days. The work was done professionally and neatly and I would recommend them to others to use.” - Michele Schneider.

DON’T COMPLAIN if you don’t want good service
getclosure and SA Rocks are excited to announce the launch of the “Don’t Complain Campaign”. Inspired by the recent US election “Don’t Vote Campaign”, this initiative is designed to help consumers to affect and effect positive change in South Africa. We want to motivate South Africans to become more proactive and do their bit to improve the standard of customer service. Forget about whinging and moaning when you receive sub-standard service; that won’t get you anywhere. To actually make a difference and prevent it happe

SA cell phone interconnect fees to drop by 30c
Good news for South African cell phone users - The Department of Communications has called for interconnect fees to drop by 30c. This means that each time someone wants to make a call to another network (e.g. from Vodacom to MTN) the networks will only pay each other R0,95 to switch calls, compared to R1,25 which is what it used to be. This should hopefully all take place by the end of November this year, although Eyewitness News reports that the negotiation process with the network providers is quite a complicated one. If you would like to find out

Pressing economic times demand a new mindset in support of local enterprises
Guest post by Proudly South African. Local enterprises are the lifeblood of any country which has its sights set on sustainable economic growth and real social development. However, growing and developing into thriving businesses that can contribute to employment creation first and foremost requires that a sustained demand is established for the products and services of local enterprises, including SMMEs. Local support is critical in creating this demand - a principle which applies equally to developing countries, such as South Africa and to well-established first-world economies such as the UK, Germany, Australia

The future of “customer service” departments
Guest post by Marcel Oudejans With advent of virtually instant global communication, the consumer is gaining an advantage: the ability to make an informed decision based not just on the seller’s sales methods but also on previous customers’ experiences. Customers are learning that they have rights and that they can support or reject a supplier with their Rands. While much has been said about the new Consumer Protection Act, it does not necessarily prevent or regulate the typical apathy or neglect that may not be illegal but does cause frustration. However, disgruntled customers now have far greater access to tools that can help them get satisfaction from their disappo