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Healthcare IT Strategy · 1W ago

Abandon Hope All Yee Who Enter Here

  I thought those words would make a better announcement for a provider’s call center, or at least, it would add a bit of whimsy for the callers. I hung a new sign outside of my office; Seni...
Healthcare IT Strategy · 1W ago

Consumerism Nuance: You Did Not Say There Would Be A Math Quiz!

To me, one sentence sums up healthcare consumerism—We don’t know where we’re going, but we’re making really good time. I can order anything I want online except a healthcare appointment. Why...
Healthcare IT Strategy · 2W ago

Healthcare: What is the difference between a nuance and a NUANCE?

I read a McKinsey report on Healthcare Consumerism.  A great study if you are interested in facts.  A less great study if you are interested in the application of those facts. McKinsey concl...
Healthcare IT Strategy · 2W ago

Why Does Healthcare Not Understand Big Data?

What is big data’s big problem? Too many companies think big data is one of two things; big data is a big amount of data, or it is a really big number.  It is neither of those. Big data is …...
Healthcare IT Strategy · 3W ago

Why Can’t Healthcare Spell Convenience?

I had a meeting this morning with two very well-known healthcare executives. I had a meeting this afternoon with my dentist. It is unfortunate that the timing of the two meetings could not h...
Healthcare IT Strategy · 1M ago

Consumers Want To Smell The Bacon

Why are so few healthcare executives willing to lead? There’s a world of difference between a strategy and implementing a budget. Consumers and patients want to smell the bacon.  That is bec...
Healthcare IT Strategy · 1M ago

If You’re Not Seated At The Table, You’re On The Menu

If you, as a patient, are not seated at the table, you’re on the menu. I received an email asking if I would consider presenting at TED Talks this winter. I read the email twice just to make...
Healthcare IT Strategy · 1M ago

What Happens When Herman’s Hermits meets Healthcare Consumerism?

The guy with the bad haircut, the heir to the Land of Hermits—Kim Jong Un. When you type ‘Kim’ into Google’s search bar, The Great Leader is the first hit.  And he’s often wearing a Nehru ja...
Healthcare IT Strategy · 1M ago

What Is Healthcare’s New Big Threat?

What If Healthcare Access Worked Like This? Has the U.S. phone system finally run out of available phone numbers to assign to people and businesses? You and I have phone numbers. Heck, we ma...
Healthcare IT Strategy · 1M ago

Healthcare’s Terrible, Horrible, No Good, Very Bad Day

The east coast is the headquarters of one of my favorite companies, Wawa.  It’s a silly name for a company, especially when that company has a chain of stores whose primary competitors are o...