Participate in the Productivity Confidence Index
“Productivity isn’t everything, but in the long run it is almost everything.”
- Nobel Prize-winning economist Paul Krugman
i4cp’s Productivity Confidence Index is increasingly known as a way to gauge future productivity trends, which have a tremendous influence over the health of the economy. In exchange for taking the time to fill out this short survey, you will be sent the full survey results in PDF format. This will not only provide you with a productivity forecast, it will help you see which strategies are most highly associated with confidence in rising levels of productivity.
In addit
Retention vs. Loyalty * What’s Your Goal?
I recently read an intriguing post on Bnet on the difference between customer loyalty and customer retention:
“In this economy, customer retention is a great objective. But customer loyalty is even better. Why? Retention programs are often built on a financial transaction. Problem is, your value add to the customer is now about lower prices. Competitors can start to pick away your clientele simply by offering a better deal. Much better is the day when you have loyal customers. These folks have formed an emotional bond with your business that is not going to be broken when the store down the street
Business in Touch with Its "Soft" Side
Listen up. To maintain a competitive advantage, most companies are paying attention to the development of professional “soft skills” to boost performance, according to i4cp’s latest study. Members can now download the results in PDF, PowerPoint and Interactive Data formats.
The study found that, overall, 76% of study respondents have identified soft skills such as listening skills, persuasion and teamwork that lead to successful organizational performance. Among large and high market performing companies, the numbers climb. Eighty-three percent of co
How Does HR Add to Profits?
Sometimes, I get asked a question that really makes me stop and think. I have had the pleasure of teaching and speaking at least 25-30 times per year. A few weeks ago, I was teaching an HR Essentials class. We were discussing how HR adds value to the organization when a very smart young lady asked me, “Well how does HR add to profits?”
I believe she cut to the chase…adding value really means add
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