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Random thoughts, provoking ideas and observations from the world of business, entrepreneurship, IT Service Management, IT Education and Cloud Computing.
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Ivanka Menken
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Ivanka Menken - a woman on a mission in the business of ITSM

English - Business, Itil, Cloud Computing
http://ivankamenken.com
Ivanka Menken · 2M ago

Career advice from Napoleon Hill – or: how to hire the better team member

We all look for ways to improve our hiring skills. Every business owner, entrepreneur and manager I talk to is struggling with finding the right people. Sure – we want them to fit the culture… but what if your culture is a fast growing business with constant changing requirements and priorities? You
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Ivanka Menken · 2M ago

Rob Stroud is also at the itSMF #leadit conference in Melbourne

Our annual photo opportunity… So lovely to meet Rob again. Coming to these itSMF conferences always has that feeling of a high school reunion… you get to see the same people every year, and basically pick up the discussion where you left it last year! Originally posted 2010-08-23 10:30:44. Republish
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Ivanka Menken · 2M ago

ITIL V3 Certification – are you confused?? You are NOT alone…

For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increased clarity around the ITIL V3 certification scheme.  Where a few years ago most clients would be confused because of the scheme it self, now it seems that training providers are able to do their [...]
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Ivanka Menken · 2M ago

US Election – the holograms at CNN

Remember how I was talking about the holograms that CNN used during the election coverage?  I wrote about it in my blog on November 5th.  Well – the story continues as yesterday I found an article on the CBC news website that these holograms weren’t even the real deal! Have a look at the article. [.
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Ivanka Menken · 2M ago

All hands on deck – team work at The Art of Service

One of the things that the team at The Art of Service excels at is meeting targets. No matter what – when we promised something we do it! So when we planned a mailing campaign for this week we sort of forgot that there is a public holiday in the middle of it. And we [...]
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Ivanka Menken · 2M ago

Merry Christmas and a Happy 2009

You probably noticed that I am not as active with my blogs these days… the reason for that is simple: after 51 weeks of IT Service Management, ITIL and Cloud Computing – I am now spending 2 weeks fully focused on my family… Long lazy days at the pool sipping cocktails and glasses of champagne! [...]
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Ivanka Menken · 2M ago

Now that is service with a capital S!

I feel like I have entered in a scene of that Frasier episode where they discover ‘the platinum door’ …! Every time when I travel things get better and better… first there was airline travel and shopping at the airport which is great! But then there was the Airline lounge where you could relax and [
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Ivanka Menken · 2M ago

Has ITIL lost the plot?

After another 3-day ITIL® Foundation course finished, I am sitting here at the airport contemplating the future of the ITIL framework. The framework in itself is still as strong as ever, but I can’t get over the fact that teaching the ITIL Foundation program is more of a language training than anyth
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Ivanka Menken · 2M ago

Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?

This week I have been engaged in an email discussion  on the subject of the limits of ITIL when it is used in a cloud computing environment. Should there be an extension to ITIL specific for Cloud Computing environments? (hey – idea, just thought of this.. we could call this ITIL V3.1 or ITIL V4… [.
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Ivanka Menken · 2M ago

Economic downturn? Keep the service coming!

Even while we are on a family holiday, we keep talking about Service Management ( I know.. occupational hazard I suppose!) as it is very obvious around us… things are changing with the US economy going down. We are in Hawaii at a resort that is famous for its restaurants and service and we were [...
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