Network Applications Don't Always Play Well With Others: How to Diagnose a Non-Functional LENS Serve
Recently we've had a couple of customer support issues concerning the LENS Trial Software, where the server was installed and apparently running properly, but not responding to 911 calls from the CS 1000. (For an explanation of LENS, please see my earlier post on the subject.) The messages get to LENS from the CS 1000 by way of SNMP Traps. Typically, troubleshooting this type of issue requires checking the following thingsAre the traps being sent?The most likely cause that we've seen is that the CS 100

Updated LENS Alert Agent
Back in April I warned of what can happen if you don't pay attention to software requirements, detailing that I got bitten by my own assumptions.As a follow-up to that post, I'm pleased to announce that as of version 1.4.3, the LENS Alert Agent no longer requires Service Pack 2 of the .NET Framework 2.0. In reviewing the code, we discovered a single line of code that was responsible for the requirement and promptly changed it. We felt that requiring users to upgrade where not absolutely necessary was putting an undue burden on them. The new version loses no functionality from this change,