What I learned this morning about Customer support
My last post on my wows with Sprint taught me something that I should have been able to guess.  I am hoping that that bad family news had dulled my senses. Sprint does not have their "A" Team (or B or C either) on the phones on a Sunday night.  It took some time on hold, but when I tried to cancel my service, I got that type of response that I would expect.  They wanted to keep a long term customer and not charge me. I found from the early days of computers, that I caught in a cycle of trying to get things fixed, last night I got stuck in a cycle and should have just tried again this morning.  When things seem too stupid to be true, maybe sometimes they

Sprint has really done it this time...
I have been a very loyal Sprint customer for years.  That probably ended tonight.  My weekend started Friday with my Palm Pre saying "phone offline" and being nothing more than a paperweight.  I went into Sprint store they did their stuff and said my phone was ready to go.  Saturday my mom ended up in the ER after coughing up blood and my phone starts to go offline yet again.  My phone has gone through 5 batteries today and I have spend almost 3 hours on the phone with Sprint. The results: 1.  Sprint has had to replace this phone 3 times therefore they will not replace it again.  They even said that because it is over a year old they will

Learning about Blogging through Active Rain ~ Get your blog on ~ INVITE~
This is going to be another great event, please try and attend!Via Sheila Moran, SanAntonioSheila.com RE/MAX Access, Broker, At your service! (RE/MAX Access (Garden Ridge, San Antonio, New Braunfels)):We are so excited to be hosting the next blogging workshop next Thursday, September 17, 2009 at 4:30p.m. at the Fairfield Inn located at 35North and 3009 in Schertz, Texas. The workshop will be conducted by Kristin Moran.&nbs