Why I Love Google Reader
If you read blogs, you need an RSS/blog reader. It’s so much easier to use a blog reader than to bookmark all your favorite sites and visit them because you only get notified when they update their content, saving the step of visiting a site and wondering “Did they update today or not?” My favorite blog reader used to be Bloglines, but then the site was too s

Just Like Starting Over
No, I’m not restarting this site. I’m restarting my management site, for those of you interested in that sort of thing. I used to blog for b5 media at a blog called Slacker

New Rules of B2B Marketing & PR
David Meerman Scott is one of the most insightful people I know. He’s written several amazing books (New Rules of Marketing & PR and World Wide Rave being 2 of the most recent), given away several incredible free ebooks (

How to Create 10 Best Selling Books
I am an unapologetic fan of Seth Godin. I have read every one of his books and ebooks, his was the first blog I ever read (on accident), read almost every one of his blog posts, own his CD set, and have even gotten to talk to Seth on th

9 Ways to Deliver Common Sense Customer Service
One of the most obvious, yet overlooked, points about customer service is to use your common sense when you’re making decisions. The immediacy of social media makes it even more obvious that this is overlooked. In honor of Customer Service Week, here are my 9 Ways to Deliver Common Sense Customer Service.