Don't Give What's Yours and Don't Take What's Theirs

Focus on Performance Issues

Ignore a "Whisper" and You Force People to "Yell"

Enabling Process Improvement
For the past several months, I have been working with my friend and colleague Kevin Eikenberry on a number of projects. As part of my responsibility in working with Kevin, I serve as a coach on the monthly group coaching call for Silver Members of Kevin’s Remarkable Leadership Learning System. While this post doesn’t specifically address [...]

Just Say “I’m Sorry”
I’ve written about the power of apology in the past, and today I was reminded of the power of the words “I’m sorry” by a short article I read in the November 23 edition of BusinessWeek magazine. As part of a larger article titled 10 Ways to Cut Health-Care Costs Right Now, I found item number [...]

Easy Isn’t Necessarily Best
Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the building. So, I parked my car, walked inside, purchased my sandwich, and returned to my car in about [...]

Easy Isn’t Necessarily Best
Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the building. So, I parked my car, walked inside, purchased my sandwich, and returned to my car in about [...]

Some Thoughts to Consider
I’m buried in some projects that I hope to be announcing in the next few weeks. These projects are keeping nearly all of my writing time occupied. I’ll have more information to share soon. In the meantime, here’s a great post by Tammy Lenski you might enjoy: In workplace conflict, don’t mistake your experience for reality