Scott McKain's blog: McKain Viewpoint
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| Blog Name: |
Scott McKain's blog: McKain Viewpoint |
| Url: |
http://McKainViewpoint.com |
| Language: |
English |
| Topics: |
business, customer service, differentiation |
| Description: |
Business leader, bestselling author, and Hall of Fame speaker Scott McKain's insights into business -- as well as personal and professional development. |
| Popularity: |
12 Followers |
The Windows Store will fail…
I’m in Scottsdale, Arizona…and thought it might be interesting to visit the new Windows Store in Fashion Square Mall. Here’s the picture I took…with my iPhone…from the front of the store…
Notice anything? I’ll bet you do!
If the logo on the front was absent, you would think you were walking by an Apple Store!
S
New video…
Here’s a new short speaking demo video uploaded today on YouTube…
On my honor….
It’s my pleasure to recommend to you to a new book with a timeless message about achieving enduring success as a leader.
My good buddy, Randy Pennington, has just released a completely updated edition of his book, “On My Honor, I Will: The Journey to INTEGRITY-DRIVEN® Leadership.” This book shows anyone — front line leader, CEO, parent, and community leaders — how to influence others through a leadership style that models integrity, honor, and duty.
Randy combines his extensive experience as a resource and advisor to executives with examples from the best of America’s distinguished leaders in business, government, and communities.
Is a smile really asking too much?
When I lived in California, then Vegas, I loved that I was close to a Fry’s Electronics.
Unlike the stores with which I was familiar — Best Buy, Circuit City, H.H. Gregg — it seemed as though Fry’s had EVERYTHING! It wasn’t just the most marketable products, they also stocked the hard-to-find stuff that I always seemed to need…like the power supply to a three-year-old laptop, or a crossover cable to update the files between a Windows and Mac.
Yet, when I started becoming a customer, I realized that they sto
Just curious…
“To go to the main menu, press 9.” So…I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” And, the recording then repeats my options…which includes, “To go to the main menu, press 9.”
So, again, I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” Upon which, I hang up, vowing to never call again.
I’m just curious…when do you suppose the last time was that someone from that company actually called their own order line and attempted to spend money with themselves…the way their customers do?
Obviously, it has not been in the recent past,
Not enough data.
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