Blog Name:	Service Matters
Url:	http://www.gusstrand.com/service/
Language:	English
Topics:	customer service, service
Description:	Service matters to me. I'm your customer. My family shops in your stores, uses your services and is just like so many other families that do the same. Recently I found myself pondering how simple service is, but how difficult it seems to be to deliver. After sixteen years of a career trying to instill a service mentality in to managers and frontline employees in various retail and contact center organizations, I've decided to write, rant and place my thoughts in a central place. Apparently you have found that place.
Popularity:	2 Followers

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