SMBTN Releases Autotask Template
Just a little over a month after announcing that it would standardize on the Autotask platform, the SMB Technology Network has officially released its new template for the platform. This release is just a starting point for us. We are committed to making consistent improvements to this platform that integrate industry best practices and SMBTN partner offerings into a professional services automation platform that fits the needs of our membership. Currently, the SMBTN/Autotask Platform offers the following: A customized Autotask Template for SMBTN Business Members Integration with a variety of Managed Services platforms, including hosted Kaseya from

TelAssistant Offers Virtual Assistance to SMBTN Members
Do you ever wish you had a real, live person to answer your phones, track you down in an emergency or just enter a service ticket into Autotask or Connectwise for you? Ever had a client complain about getting your voicemail or a delayed call back? Most IT professionals would like to have this kind of support but fear that they cannot afford it. However, much like managed services and outsourcing has changed the way we do bus

Technology Marketing Made Simple
If you’re like most of us, your To Do list is long and clients come first. Marketing tasks like updating your website or putting together a newsletter always seem to be something you’ll do “next week”.  This is why we are very pleased to announce a new alliance with Pronto Marketing. Not only will they take care of your website and newsletter but they will do it for an affordable monthly cost.  Derek Brown, the CEO of Pronto Marketing, likes to think of it as “Managed Services for Marketing” but prefer to call it “marketing-as-a-service.” Whatever you call it, Derek is the gu

Make Recurring Revenue With SonicWALL GMS
From time to time, Virtual Administrator holds webinars about their products and how you can use them to generate recurring revenue. Their next webinar is this Tuesday, October 27th, at 2pm EST. They will be discussing their hosted SonicWALL Global Management System (GMS for short) and how you can use it to generate revenue. Jan Sijp from SonicWALL will be our guest presenter. Feel free to join us by going to

Social Media for SMB (Part 1)
There was quite a debate within SMB Nation’s Social Media Panel this weekend about the value of social media and it’s return on investment. In my opinion, far too much of the discussion revolved specifically around the use of Twitter as a platform for social media. Hence, I wanted to offer this article about analytics that relate to the use of that technology in general: Twitter Data Analysis: An Investor’s Perspective Dell has certinly proved that Twitter has a value in our marketplace. However, they are a direct marketer of computer products and using this te