Facebook Fan Pages-Why?
All the experts proclaim that if you are in business, in a band, if you are an author, speaker, or lead an organization, that you need a Facebook Fan Page. Well, I have one,

Customer Service
Every day I am on the receiving end of poor customer service. It happens in restaurants, in grocery stores, department stores and even doctor’s offices. It drives me crazy because it is all so unnecessary. Today is the time for businesses to be looking to convert casual customers and clients to loyal fans and supporters. The number one key for doing that is excellent, five-star customer service. Now, I do not blame the employees for this bad service. I hold the owners and managers responsible. As a longtime manager, and as a customer, here are a few things an owner/manager can do to improve their customer service… Treat your employ

Vision Board Complete
It took me almost six weeks to finish my vision / dream board. I am not sure if it normally takes that long, but this was my first time creating one and I didn’t want to rush it. My process…I collected images (pictures and words) throughout the week and then sat down one day a week to put them together. Each week I added more and more images and words until I felt it was finished. I learned a lot and I had a lot of fun. I got lost in it every time I sat down to work on it. The themes that run through it have been with me a long time. Some I have acknowledged, others I have not, until now. I really like my vision board. Well, to tell you

Thanksgiving
My list isn’t very long, but it’s straight from my heart. On this American Thanksgiving Day I give thanks for… All the things I take for granted every day that mean so much to me: The ability to see and to read; to walk and to talk; to think and to reason; to touch and to feel; to wake up every day in a home of my own; to have easy access to clean water, food and clothing; personal freedom. A loving husband who supports me and believes in me. My Mom who every day teaches me how to just ‘be’. Five wonderfully bright, curious, talented nieces and nephews that I love with all my heart. A sister I can call a b

Three Things I Learned From Cirque du Soleil
Last night I was reviewing my notes from the Compelling Storytelling workshop I attended in June 2008 in Las Vegas with Barbara Winter and Alice Barry. As part of our ‘homework‘ we had to attend a