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The Engagement Factor Creating healthy organizations both on and off the balance sheet

English - Customer Engagement, Employee Engagement, Leadership
http://theengagementfactor.wordpress.com/
The Engagement Factor · 3M ago

The Engagement Factor has moved!

Check out our new location In an effort to add more value and offer more regular blog posts we are moving the blog to a new site.  Please bookmark the new site and share it with others.  There are already posts on that site.  The link is below.  Enjoy! Here is our new address: The [...]
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The Engagement Factor · 11M ago

A Customer Disengagement Story-AT

One week has gone by and I still cannot get my AT&T internet service working correctly.  I have been on the phone with them and my email hosting company working to get my email working for at least 1 day.  If I were to charge them for my time then they would be paying me [...]
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The Engagement Factor · 11M ago

Why your engagement process may be leading you astray…

Economics is a social science that analyzes all aspects of our society.  However, as complicated and as scientific as it is, economic studies are rarely accurate.  Why?  Well one reason is traditional economics are based on rational factors and there are usually irrational factors at work. The study
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The Engagement Factor · 11M ago

The Angry Customer

Customers are angrier than ever.  People are tired of poor service standards, but more importantly, they are frustrated with bad cultures and systems that hinder good service.  In a recent survey Consumer Reports identified the top customer service frustrations.  Check out the list… How do these iss
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The Engagement Factor · 11M ago

Sales Prospecting is a Contact Sport

5 Tips for Sales Prospecting Prospecting is a difficult sport.  Yes I said sport.   In fact it is a contact sport.  The problem is that most sales people, including me at times, sit on the sidelines.  You see sales people want the glory.  They want the touchdown or home run, but they don’t want to [
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The Engagement Factor · 12M ago

If you want to find a job…

Top 5 ways to improve your resume. Here are some tips that will help you more successfully apply for and find a job:  Snail mail is dead.  Email or upload your resume. Computers read your resume first.  These programs use algorithms and keyword searches to sort the resumes in categories related to b
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The Engagement Factor · 1Y ago

101 Ways to Enhance Your Career Book Released!

This is Brad Federman, from Performancepoint, LLC., and I am privileged to be a co-author in a brand new book titled “101 Great Ways to Enhance Your Career”. This is a compilation of 101 articles with practical, solid advice on how you can take action and improve your Career. I am extremely excited
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The Engagement Factor · 1Y ago

Great News!!!

Employee Engagement by Brad Federman #43 on Kindle Best Selling list!!! http://ow.ly/4UCOQ
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The Engagement Factor · 1Y ago

Customer Engagement is not a Bait and Switch!!!

I just got an email that says “Thank you” in the subject line.  Great who could it be from and why are they saying thank you. The first line in the email says…”We love having you as a customer.” And then it states, “We’d like to thank you for being our customer. To show our [...]
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The Engagement Factor · 1Y ago

Engagement and Unity through Cricket

Wednesday 30-March’11 was not a usual day both in India and Pakistan; it was a day when both these countries “battled” in semi-final cricket match of ICC world Cup at Punjab Cricket Association Stadium in Mohali-a city in Northwestern Indian state of Punjab. ICC is an apex body and can be compared t
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