Time Retriever

There is always the argument about sales versus service, whether one is more important than the other. The simple fact is, that without selling there is nothing to fix. As a business owner, the main issue you need to work on is how you ensure you provide the best service to your customers, that it [

Employing and managing team members is generally the most challenging part of running a business. Too often I hear the old sayings, “you can’t get good people” and “if you want something done, you have to do it yourself”. If you find yourself making these statements or similar, take the time to star

In recent years, I have noticed a growing lack of ability of small business owners to manage their sales people properly. Whether this is because they have never been trained in sales themselves or have not worked in a sales team and never seen a good sales manager in action, they burn a lot of [...

The answer is in your hands, January is a great month to review what you have achieved over the past 12 months, and then create the seed for what you will achieve in 2012.  We come back to work after the Christmas, New Year break full of hope and expectation for what will happen in [...]

Termination should be furthest from your mind in this process. Your team members were selected because in the interview process, they were deemed to be the best person for the role. Working through this process in a dedicated manner, focused on resolving the issue is the only way to act.

Over years of running service departments and coaching service businesses, I have seen businesses struggle to get over the breakeven point, let alone make a profit. When we investigate their business, we find that the hourly charge out rate is way below what it should be, and on a number of occasion

For most business owners, the issue of not having enough time is created because they believe they have to do everything. This in turn, means they are always running around in circles chasing their tail from day to day.  If you find that you are flat out doing THINGS and never seem to have enough [.

Over the years, I have seen small business owners develop, multiple spreadsheets systems, databases and manual processes designed to keep data about their clients and the operational sides of their businesses. These systems take hours of time to keep up-to-date and they are always behind in updating

When speaking at events and talking with business owners and sales reps, one item that always comes up is dealing with sales objections. They are always frustrated that after putting in all the effort to demonstrate, quote and sell their product or service, they always get stuck at the objections. A