Mistakes Were Made (But Not by Me)

Beware of Excess Bilge Water

Why it Helps Us to Cheer Up Sooner Rather Than Later

Redeem and Integrity
I’m a big fan of “Seinfeld”. My favorite episode is titled “The Opposite,” which begins with George’s painful – and obvious – realization that his life is not working. He meets up with Jerry and Elaine at their regular diner and sighs: “My life is the complete opposite of everything that I want it to be.”

First, Take Good Care of Each Other
It’s very hard to find an exceptional service experience with all the automation, cost cutting, streamlining, and off-shoring going on in business. But how is the service culture within your organization? “First, Take Good Care of Each Other.” That’s what the sign in the lobby of each Experient office says. When I was part of the leadership team there, we had a very strong belief that in order to lead the industry in serving our

Working for Good? Just Connect!
I vividly remember one day when my daughter Meryl Fé was 8. As was often the case, I was in somewhat of a hurry, and needed to get her moving, out of the house, to the car, and on the road. The more anxious I was about leaving, the slower she moved. The more I beseeched her, the more belligerent she became. Until she finally said something to the effe

How to Succeed in Business When Your Partner is Your Spouse
Honey, let’s start a business. Many first-time entrepreneurs also happen to be committed couples, and their home is their office.  Here are eight rules of engagement that can help both business and relationship thrive. Never di

Seek First to Understand
A former client of ours, a marketing executive, used to remind himself and his staff to seek “first to understand, then to be understood.” That sage advice is from The Seven Habits of Highly Effective People, by Stephen Covey, and great advice it is, in our personal lives and in business. Most people, it seems, talk more than l