Uniquely Qualified Minds

Mac computers get viruses too.  The conversation is not about the technical details of whether a virus, Trojan, or spyware are the same thing, or how much more vulnerable Microsoft Windows computers are.  The real issues for businesses are that computers are becoming infected and cease to work, whic

A new year is here and there is an abundance of opportunity. The question is, what are you doing to take advantage of that opportunity? What will your 2011 sales look like? How will you get there? Some say that the only difference between today and one year from now will be the people you meet,

The Why, How, and What of Business Hot Doug’s in Chicago is a poster child for success, business, and life. By Michael Zucchi What draws me to unique restaurants hiding among the thousands of eating establishments around the world? Great food for one, great experience, service and a chance to explo

In the short post we are looking to document a process that you currently have in place but would like to improve. We are designing with a three goals in mind: 1) develop a process that will deliver a consistently repeatable excellent result, 2) creating business documentation, 3) implementing it qu

Customer loyalty and trust by Michael Zucchi The phone system confirms that JetBlue flight 6222 (fictitious) is on-time. I arrive at the air port early, receive a seat number, check the bags and walk on over to the gate. Boarding is about to begin. Then the PA system crackles to life. “Aaaaaaaa, la