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User Assistance

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Blog Name: User Assistance
Url: http://user-assistance.blogspot.com/
Language: unknown
Topics: Help, User experience, technical communication
Description: Topics of interest to Help writers
Popularity: 8 Followers

Blog Feed

Editor Fight!
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Reverse Engineering SIGs
This blog is very STC centric (as it seems a lot of my life is these days). I just got off a strategic planning call where we were discussing ideas for expanding our income base. I noticed that several of the areas that had been identified involved taking what we already have, e.g., webinars and training, and marketing them into other professions. Part of an action item I was assigned was to help
Social Media and Transparency
Susan Burton, CEO of STC, made an interesting observation in her inaugural blog in STC Notes last week: "In a sense, there is no one CEO. This is why the board always speaks with one voice. That, then, is part of my dilemma on how and when to share my thoughts. I intend to use this blog to convey the complexity and drivers behind decisions.""The board speaks with one voice" is a mantra that has
Dip Management
Make sure the chip is thick enough to scoop the density of...oh wait, it's not about that kind of dip. Today's blog is about managing technology acceptance and the negative dip in user performance and proficiency that occurs when the user must learn a new tool or new technology.The figure below illustrates a phenomenon known as the "j-curve." Dotted line "x" represents the user's current state of
Edit my Wiki, please!
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