Kudos to Twitter… and @Telstra!
I had a problem with one of my Telstra accounts. I’d inadvertently made a payment on the wrong account and I didn’t pick it up till after I’d made the same mistake the following month. I couldn’t figure out why Telstra was saying I was in arrears when my bookkeeping program told me I was all paid up. I logged into my bank account and found the error. Do you think I could get

Book your VA coaching now!
The end of the year might not be far away but it’s not too late to plan for the New Year. I have two options available for new and emerging VAs and you can sign up today! Option 1. The VATrainer.com course runs over a 10 week period and requires you to spend some time doing research and homework.  You can send your ho

The importance of follow up
We read often the importance of follow up when networking and meeting people for the first time but what about when they’ve already begun using your service or product?  How many of you follow up afterward to see how things are going? A couple of years ago I decided to set up an autoresponder series for follow up after clients fill out the job request form on my website.  I hadn’t realised

Email peeve
I wrote a little while ago why I prefer email and this post covers a pet peeve of mine relating to email. I know that not everyone who uses email is a ‘professional’ online and many don’t understand the use of it.  But it does concern me if a client consistently responds to my emails without including anything of the previous email sent to them.  I find a fe

Whatever happened to ethics?
On some of the business forums I belong to (not just VA forums) I see discussions amongst members who sub-contract work out to other service providers.  One of the big turn-offs for some in using a sub-contractor is that some of the sub-contractors overstep their boundary and show no respect for the original relationship between the client and the person sub-contracting the work out.  They make direct contact wi