Gratitude - The Key to Happiness
by Tony Yost … Gratitude is the feeling of thankfulness for what you have been given. Gratitude means having the attitude that you are grateful even through hard times when life around you is stressful and uncertain. We can all use a little more gratitude in our lives to share our appreciati

Listening - The Foundation of Communication
by Diane DiResta… Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don’t listen very well. We’re not trained to listen and we don’t even realize that listening is a skill. People have lost jobs, customers, employees

Questions to Quelch Conflict
by Darcy Eikenberg… It’s not that conflict is bad - in fact, by challenging the status quo, conflict can help generate fresh new information and ideas. But in my experience, very few of us know how to respond to a conflict early, before it grows out-of-proportion and drains our time

The Six Human Needs
by Dr. Raymond Comeau…   There are six universal basic human needs. And, what’s important to know about these needs is that the way that we fulfill them and their order of importance for us define who we are and determine our behavior. There are four needs of the personal

To Give Is Human, To Receive… Divine!
by Soni Pitts… “Let the person I serve express his thanks according to his own bringing up and his sense of honor.” –Charles A. Eastman (Ohiyesa), SANTEE SIOUX This intriguing quote landed in my inbox the other day and brought up some interesting thoughts…